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Last Updated: [16-12-25]

Giftope (“Giftope”, “We”, “Us”, or “Our”) values the trust you place in us and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you access or use our website, mobile platforms, social media pages, or place orders through any of our services (collectively referred to as the “Platform”).

This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Name

  • Mobile number

  • Email address

  • Billing and delivery address

  • Recipient details (name, phone number, address, message text)

b) Transaction Information

  • Order details

  • Payment status (we do not store complete card or UPI details)

c) Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

d) Communication Data

  • Messages, emails, or calls exchanged with customer support

  • Order instructions or customization requests

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To arrange delivery through delivery partners

  • To communicate order updates and confirmations

  • To provide customer support

  • To improve our services and user experience

  • To comply with legal and regulatory requirements

  • To send promotional or marketing communications (only where permitted)

3. Sharing of Information

We may share your information only with:

  • Delivery partners for order fulfillment

  • Payment gateway providers for secure transactions

  • Service providers assisting in website operations

  • Government or legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

Giftope adopts reasonable security practices and procedures to protect your personal information from unauthorized access, misuse, loss, or alteration. While we strive to protect your data, no method of transmission over the internet is completely secure.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic

  • Remember user preferences

You may choose to disable cookies through your browser settings; however, some features of the Platform may not function properly.

6. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required under applicable laws.

7. User Rights

You have the right to:

  • Access your personal information

  • Request correction or update of inaccurate data

  • Withdraw consent for marketing communications

  • Request deletion of your data, subject to legal obligations

Requests may be made by contacting us using the details provided below.

8. Third-Party Links

Our Platform may contain links to third-party websites or services. Giftope is not responsible for the privacy practices or content of such third-party platforms.

9. Children’s Privacy

Giftope does not knowingly collect personal information from individuals under the age of 18. If such information is inadvertently collected, it will be deleted upon discovery.

10. Changes to This Privacy Policy

Giftope reserves the right to modify this Privacy Policy at any time. Any changes will be posted on the Platform, and continued use of our services constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and the courts of Delhi shall have exclusive jurisdiction.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Giftope
📍 Delhi, India
📧 Email: giftope2218@gmail.com

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