At Heartsay, we strive to deliver products in perfect condition. Please read our policy carefully before making a purchase.

Returns

We do not offer returns on any products.

Exchanges

Exchanges are only applicable if the product is received in an inappropriate or damaged condition (such as scratched, broken, or defective).

To request an exchange, the buyer must provide clear images and valid proof of the damage within the specified time after delivery. Please send the details to heartsay2218@gmail.com.

Once the issue is verified by our team, an exchange will be processed.

Please note that exchanges are subject to product availability and approval after inspection.